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questions & answers

How do you pronounce Bokah?

Bow-kuh. It’s fun to say, isn’t it?

Where is Bokah Blocks made?

Bokah Blocks is handmade and assembled in California, United States.

Is Bokah Blocks eco-friendly?

Absolutely. Bokah Blocks is made of 100% solid basswood grown in Pennsylvania, United States. Throughout the process, the blocks remain natural and unstained to bring you a safe and non-toxic product.

Is the wood used for the Bokah blocks and Bendys stained?

To keep our Bokah Blocks and Bendys toxic-free, we do not use stains. This way, each piece preserves its natural creamy color.

How do I clean my Bokah blocks?

Unfortunately, wood and moisture aren’t the best of friends. But if needed, spot treat with a damp cloth and allow the Bokah blocks to dry completely before playing.

What is the recommended age for Bokah Blocks?

Bokah Blocks is recommended for anyone age 4 and up.

If my Bendys break, can I get them replaced?

Bendys are strong and only break under unusually tough circumstances. We do not offer replacements, but you may order extra Bendys in our Online Store.

How many Bokah block sizes are there? What are the lengths?

Bokah blocks come in four different sizes: Long (8″), Halfy (4″), Small (2″), and Tiny (1.25″).

Do you ship internationally?

We sure do. For more details, please check our international rates under Shipping. Country exclusions may apply.

What are the shipping costs?

We offer free USPS shipping for all domestic orders. International orders are determined by our good friends at USPS. Please visit our Shipping Rates Here for more details.

What form of payments do you accept?

We accept PayPal, Visa, MasterCard, and American Express.

How will I know when my order has shipped?

All orders ship out the next business day. You will receive a shipping confirmation email with tracking information as soon as your order has shipped.

Where is my package?

We understand. We get excited about new toys, too. Please allow 2-4 business days for domestic deliveries. For international shipping, please allow 6-14 business days. Deliveries may take longer for less frequented postal codes.

What is your Return Policy?

It’s okay to change your mind. Should you not be entirely satisfied with your purchase, free returns within the U.S. are accepted within 30 days from the order date. To initiate a return, please email us at wecare@bokahblocks.com with your order number. We’ll be happy to assist you.

To be eligible for an authorized return, your item must be in like-new condition, in its original packaging. Once we have inspected and approved your return, we’ll refund the entire purchasing price. Regretfully, we are unable to refund the original cost of shipping. More details can be found under Shipping.

Please Note:

Free Returns are only available for domestic orders. At the moment, we are unable to process returns for International Orders. All International Orders are considered Final Sale.

I love Bokah Blocks! How can I stay connected?

You can find us on Facebook, Twitter, YouTube, Pinterest, and Instagram. You can also subscribe to our email newsletter to be the first to know about Bokah Blocks news.

I’m a teacher. What acceptable forms of verification can I use for the Educator Discount?

We accept any form of verification as long as you are an active educator. Acceptable forms can be a copy of your Teacher ID, Teacher Credential, Permit, or current pay stub. Rest assured, we will keep your information private.

I work for press and would like to write about Bokah Blocks. Do you have any photos I can use for web publication?

Thank you for your interest! Your support means everything to us. Photo download options can be found under Press.

I’m a retailer. Do you offer wholesale?

Bokah Blocks products may be sold in select locations. If you’re interested in discussing a wholesale order, please email us at hello@bokahblocks.com.

My question isn’t listed here. How can I contact you?

If you don’t find your questions answered above, feel free to contact us directly at hello@bokahblocks.com. We’re happy to help!